Frequently Asked Questions
Need to Cancel an Order?
All we ask is that you put it in writing and drop it in the mail or fax it to us. Special Order, Unusually High Demand Orders, Volume Priced Orders, Made to Order (MTO) and Price on Request (POR) orders are considered non-cancelable, but don't worry, we will notify you in writing before we accept an order for a non-cancelable part.
Need an Answer Now?
When you call Pressure Connections you know you're going to talk to a real person. Our Customer Service and Sales personnel are committed to courtesy with a smile. Our business hours are 8:00 AM to 5:00 PM EST Monday through Friday. We also provide a 24-hour fax line and email for your convenience.
Need a Special Fitting?
We are competitive on special steel adapters. Our Engineering Department can design fittings to meet your needs. Special Order and Made to Order (MTO) runs have a 10% over-run or under-run variance, which is standard in manufacturing. The invoice will be adjusted accordingly.
Need to Return Some Parts?
All returns must be pre-authorized and shipped with a Returned Goods Authorization (RGA) form. All returns must be no older than 12 months from purchase date and in original condition* (*You may NOT return a part that has been installed.). We ask that the parts be securely packaged as they'll need to be in original condition upon our inspection.
All approved returns will be issued a credit and applied toward your next order minus a 20% processing and restocking fee. Remember, we cannot fulfill return requests for damaged items, special orders, unusually high demand orders, volume priced orders, Made To Order (MTO), Price On Request (POR), items purchased over one year, or items not originally purchased from us. Also, we are not able to accept returns larger than 5% of your total sales.
Can't Find Time to Compare Prices?
We'll compare our prices to your other sources for you. Before placing your next order with someone else, fax it to us. We'll compare prices, check stock, and fax it back ASAP to show you the difference.
Call or fax us and we'll ship your replacement parts the very same day. If you need to return parts, we'll issue an RGA to make sure you receive a credit for the parts and reimburse you for the return shipping costs. We ask that all claims be made within 10 days of the receipt of the material.
Simplify Your Order Process
Save time by ordering from fewer sources. We stock a large inventory of Steel and Brass fittings, Push-In fittings, Quick Disconnects, and Hydraulic Swivel Joints.
Registered ISO 9001:2015
We are a certified ISO 9001:2015 Registered firm. Our Quality Assurance program is able to provide high quality fittings and service according to ISO 9000 principles. All of the documentation needed to satisfy your Quality system requirements is on hand. At your request we will provide a Corrective Action Report and Evaluation. We also have Initial Sample Inspection, In-Process and Final Inspection Reports.
Use Your Own Part Numbers
We've placed pictures, reference numbers and crossover charts in our catalog to assist you in crossing your numbers over to ours, but we're willing to do it for you on every order. Please feel free to ask us specific questions instead of relying solely on the pictures and other information in the catalog. Pressure Connections is not responsible for any typographical or pictorial errors. Prices are subject to change without notice.
We Support Urban Ministry
Our standard terms are 1/2% 10 Net 30 Days. Invoices are dated the day your order is shipped. Remember, discounts apply to product only for non- C.O.D. shipments.
We have a standard one-year warranty on all steel hydraulic fittings from the date of invoice. We take great care in checking the quality of our parts. We will provide a Certificate of Insurance upon request. Read more about our warranty.
Pressure Connections Corp. is the kind of company you can trust, to provide you with excellent quality.